Here is the list of the countries in which we ship. You can select your countryduring checkout using the drop-down menu:
IT Country Italy: Italy
EN Other Countries: Austria, Belgium, Croatia, Denmark, Estonia, France, Finland, Germany, Hungary, Ireland, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Romania, Slovenia, Spain and Sweden.
We do NOT ship to the following countries: Bulgaria, Czech Republic, Ciprus, Greece, Liechtenstein, Macedonia, Principality of Monaco, Republic of San Marino, Serbia, Slovakia, Switzerland, Turkey, United Kingdom, Vatican City. We also DO NOT deliver to the following locations: Campione d'Italia, Ceuta and Melilla, Helgoland, Isle of Man, Canary Islands, Channel Islands, Livigno, Austrian Territories of Jungholz and Mittelberg, Territory of Busingen, or to any states not mentioned in the lists above.

You can ask for the invoice only during the checkout process, by checking the box and filling the Company name, Tax Code and VAT number fields. It is not possible to request an invoice after the payment has been completed.

It is possible to pay by PayPal or credit card during the checkout process. Cash on delivery and bank transfer payments are not available.

Once an order has been placed, it is no longer possible to apply discount codes.

If you have changed your mind or you do not want our products anymore, contact us as soon as possible and we will do our best to satisfy your request.

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For an order to be shown in your order history, you must be logged in during the checkout. If you place an order as a guest, it will not appear in your reserved area.
You can create an account here.

Free shipping is available on orders over 59€. For orders lower than €59.00, a variable cost will be charged to the customer, depending on the country of origin of the order (please, check the Terms & Conditions Page with the shipping cost chart for countries).

Orders are generally handed over to the courier within 1-2 business days from payment confirmation. Once shipped, the estimated delivery times are:
- 1-3 business days for major destinations within Italy;
- 3-7 business days for remote areas, islands, or international destinations, depending on the delivery location.

Delivery times may vary or be subject to delays during major Italian public holidays (January 1st and 6th, Easter Monday, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, 25th and 26th), as well as during periods of high operational demand, such as Enervit Days, Black Friday, Cyber Monday, the weeks leading up to Christmas, or other promotional periods.

For international shipments, delays may also occur due to national or local holidays in the destination country, as well as the specific operating procedures of the couriers involved in the transportation process.

As soon as the order is shipped, the customer will receive a notification containing a tracking link to monitor the delivery status.

After we delivered your order to the courier for shipping, you will receive an email with a tracking link.

If the address entered in the order is incorrect or incomplete, please contact our Customer Care team and provide any additional information that may help the courier complete the delivery (such as the name on the intercom, street number, apartment/unit number, company name, or other relevant details). Without this information, the courier may not have all the details required to successfully deliver the shipment.

We recommend always monitoring the status of your shipment through the tracking link received by email or via the SMS notifications sent by the courier. These updates will provide the latest delivery information, as well as instructions for collecting your parcel from a pickup point or the local depot if delivery to the specified address is not possible.

In many cases, it is possible to change the delivery address directly through the tracking link provided by the courier via email or SMS, using the shipment management options available.
If you are unable to contact the courier or modify the delivery address through the tracking link, please contact our Customer Service team. We will do our best to assist you and check the available options for your shipment.

If you are interest in reselling our products, please contact us providing information about:
- Your business’ location and type of commercial activity;
- The products/brand you are interested in reselling;
- Your phone number.

One of our local agents will contact you as soon as possible.

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