Shipping and delivery of the Products
1 “Shipping” the Products means the act of handing of them over from Enervit S.p.A. to the couriers selected as stated in Clause 8.2. Enervit S.p.A. has no obligation to ship the Products until it has received payment of the Price; Once it has received payment of the Price, Enervit S.p.A. will ship the Products:
(i) for Products that are available (as defined in Clause 4):
- within 3 working days of receiving notice of the payment authorisation as stated in Clause 7.2 for credit card payments;
- within 3 working days from when the payment confirmation was made available to Enervit S.p.A. for payment via other methods;
(ii) where one or more Products are not indicated as available (as permitted under Clause 4.3) and the Products are available at the Enervit S.p.A. warehouses when the Customer places their Order:
- within 3 working days from when the payment confirmation was provided to Enervit S.p.A. for payment via other methods;
2 Enervit S.p.A ships the Products to the countries stated in the Online Shop, using express couriers selected as and when required based on the Product ordered and the delivery destination. The Products are shipped by Enervit S.p.A. and delivered by the courier selected by Enervit S.p.A. to the address stated by the Customer when registering as in Clause 6.1 or to another address stated when the Order was placed.
3 Enervit S.p.A. will do everything in its power to ensure that the Products shipped under Clauses 8.1 and 8.2 are delivered by the selected courier:
- in Italy: within 48 hours of the shipping date;
- outside Italy: within 10 days of the shipping date.
4 In any event, the delivery terms stated in Clause 8.3 cannot be considered binding. Enervit S.p.A. cannot directly monitor deliveries after the Products have been shipped, so it cannot be held liable in any way for delivery delays.
5 Enervit S.p.A. generates an Order number and includes it under “My orders”, which is available from every page in the Online Shop. This number enables Customers to track the status of their Orders and to check all the Order details.
6 Customers can also check their Order status using the “Order Tracking” feature provided by the selected delivery courier. This facility is available only after the Products have been shipped. Customers can use it by logging on to their Account or using the tracking information provided from Enervit S.p.A. via email.
7 When the Products are delivered, the Customer or other people at the delivery address stated in the Order Confirmation who have been appointed to this end by the Customer must check that:
(i) the correct number of the correct Products have been delivered as stated on the courier’s delivery note;
(ii) the packaging and its seals are intact, not damaged, not wet and have not otherwise been tampered with.
8 If the Customer finds that the Product packaging has been damaged in any way, they must immediately raise the issue by accepting the delivery subject to inspection and noting as much on the delivery receipt. Once the courier’s delivery document has been accepted unconditionally, the Customer can no longer raise any objections with Enervit S.p.A. about the delivery’s exterior condition.
9 The courier may deliver the Products only to Customers or to people authorised by them. The person accepting the delivery must sign to confirm receipt. Couriers do not deliver to PO box addresses or letterboxes or similar places.
(i) Shipments in Italy:
Home deliveries are free of charge for Orders of €50.00 or more. Customers must pay a delivery charge of €6.90 for Orders of less than €50.00.
(ii) Shipments outside Italy: Shipping is free for Orders of €100.00 or more. A delivery charge of €15.00 applies for Orders of less than €100.00. Extra costs, including customs charges, apply for deliveries to countries outside the EU, and the Customer may pay them in full. If the Customer selects a country other than Italy to ship to, then the shipping costs will be added to their Order automatically.
** Extra costs, including customs charges, apply for deliveries to countries outside the EU, and the Customer may pay them in full.
Sede legale: Viale Achille Papa, 30 – 20149 Milano - Capitale versato: €4.628.000 - P.IVA: 02375690134 - REA MILANO 1569150
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